Fuzzy Orange

I’ve had a fair bit of experience with delivery companies, both personally and professionally. But recently I’ve had to send my Xbox back to microsoft for a red-ring-of-death repair

The label they printed was for UPS, and said to drop the parcel off (nearest office is 30miles away) or call for a pickup. So I gave them a ring and asked them to collect the xbox from my office.

The very next day a nice man turned up at my office, signed my receipt and took my xbox away.

Now its come back today and unfortunately I’m not at home (see my old rant about delivery times to homes), so I rang UPS up to find out what I could do. After going through an excellent automated system which told me what had happened to my parcel, I said “transfer” and got instantly through to a very polite customer service woman. She called me sir the whole way through the phone call, offered to have the parcel re-routed to my office!, and then told me to have a very nice day and hung up.

After dealing with other UK-based courier companies, the service amazed me. Most wont let you change the delivery address no matter how much you shout at them!

Big thumbs up from me for UPS!