Fuzzy Orange

I’ve had a fair bit of experience with delivery companies, both personally and professionally. But recently I’ve had to send my Xbox back to microsoft for a red-ring-of-death repair

The label they printed was for UPS, and said to drop the parcel off (nearest office is 30miles away) or call for a pickup. So I gave them a ring and asked them to collect the xbox from my office.

The very next day a nice man turned up at my office, signed my receipt and took my xbox away.

Now its come back today and unfortunately I’m not at home (see my old rant about delivery times to homes), so I rang UPS up to find out what I could do. After going through an excellent automated system which told me what had happened to my parcel, I said “transfer” and got instantly through to a very polite customer service woman. She called me sir the whole way through the phone call, offered to have the parcel re-routed to my office!, and then told me to have a very nice day and hung up.

After dealing with other UK-based courier companies, the service amazed me. Most wont let you change the delivery address no matter how much you shout at them!

Big thumbs up from me for UPS!

I made the horrible, horrible mistake of buying a phone from Phones4U 3 long years ago.
18 months ago when my first contract with them was coming to an end, I started getting daily phone calls (up to 5 a day) from 08450 264628
When I answered a young chavvy sounding lad, who kept calling me “mate”, informed me he was calling from Phones4U head office to offer me an upgrade deal

I was in Lincoln at the time, ironically heading to the Phones4u store to upgrade anyway. So I told the lad that I would just do it in store so I could look at the phones.
“We can do you a better deal than the shop mate, cos we work at head office”.. hrmmm
I hung up and told the guys in the store what had happened, and they said the number wasn’t Phones4U and they weren’t sure who it was.
The number then rang again… I told them they weren’t who they said they were. The lad then told me my name, address, date of birth, mobile phone I had, and contract I was on…

WOW what a complete failure in confidentiality on Phones4U and/or Vodafones behalf!!

I eventually took an upgrade in-store, and informed the lad who kept ringing that I had already upgraded. The calls eventually stopped

Fast forward another 18months… I’ve now had 81 calls in the last week from this number.
I originally explained I wasnt interested in another phone, or changing my contract. But that got me a very angry “What so you dont want to save money then?” Grrr..
So then I started just cancelling the call, then answering the call but not speaking to see if that would stop them ringing.. it didn’t.
I then tried random swearing down the phone, and eventually today I’ve resorted to waiting till they speak then smashing the phone into the desk over and over until they hang up

So enough being well and truly enough, I rang vodafone to get a block put on this number.
After 5 minutes on hold I get a customer services woman who politely informs me “I don’t think we can block numbers, let me talk to a colleague”, and then put me on hold for 15 minutes until I got bored and hung up

The level of sheer incomptence on the behalf of primarily Phones4U, but also Vodafone, as a service provider is ASTOUNDING

My contract ends in June, I have no intention of renewing it whatsoever. I will be taking £345 of my hard earned cash to the nearest O2 store and walking out with an iPhone. I sincerely hope anyone reading this who works at whatever company resides behind the 08450 264628 has to spend a week trapped in a closet listening to a permanent repeat of “The greatest elevator music ever”! Grrrrr

Sunset, originally uploaded by Fuzzy-Orange.

Got home last night to a rather pretty sunset, so had to take a quick snap!